purchase

Dear customers,

All jewelry offered by us are made of high quality silver with sample 925 or 950, natural minerals and a lot of attention to detail. For each of our products you will receive a certificate. Artissimo Gallery maintains its products and takes care of their perfect look, even after purchasing them.

We bring to your attention the following useful information for working with our site.

How to order?

Making an order from our site is very easy. Just follow the steps below:

-indication of the desired quantity

-filling in personal and delivery information

-choice of payment method and confirmation.

After placing an order you will receive an email with the status of your order. It is possible to contact you by phone or email, for additional details on the order (if necessary)

You can also place your order by calling 00359 877 37 50 63, for which purpose you need to specify the catalog number of the product you have chosen.

!!! Each of our items can be adjusted or made according to individual customer parameters !!!

Artissimo Gallery reserves the right, in the absence of an item, to refuse an order or extend the delivery period due to the need for production time.

Our customers will benefit from a 5% discount on purchases over BGN 300. We offer preferential prices and conditions for wholesale trade.

Please, for information about returning a product or filing a complaint, read the General Terms of Use of our site.

Payment method:

-Cash on delivery(!!!Suitable only for territory of Bulgaria and Romania!!!) – upon delivery, the amount due is paid to the courier.
-Through the debit / credit card and the PayPal system – follow the steps that are required by the PayPal system.
Payment by bank transfer is allowed – if you choose this option, contact us on 00359 877 37 50 63 or by artissimobg@gmail.com to receive the bank details. The product of your choice will be sent by courier after we receive confirmation that the bank transfer is successful.
If you want an invoice, please contact us on 00359 877 37 50 63 or at artissimobg@gmail.com

Delivery:

We deliver your orders through the courier company SPEEDY or Econt (!!!for Bulgaria and Romania!!!) to any address within Bulgaria and Romania at a price of EU 2,50, including VAT, as well as to the offices of the respective companies.

For others country we use DHL or UPS at the price of EU 10,00. We make shipment to any country

Orders over EU 250.00 are delivered free of charge.

Deliveries are made within 3-5 working days depending on when the order is placed and what is the delivery schedule of the courier company.
Orders placed on Friday after 15:00, Saturday and Sunday, are processed and shipped on Monday.
* On pre-holiday days, the delivery time may be extended due to the workload of the couriers.

Return policy
Within 14 days from the date of delivery, you have the right, without stating the reason for your decision, to return your purchase, and we will replace the product with another of your choice or refund the payment.

To exercise your right to return, you need to inform us by short message to artissimobg@gmail.com or by phone +359 877 37 50 63.

The product must be returned in perfect commercial condition and in the original packaging in which it was delivered, together with the accompanying documents and certificates.

When returning an order, Artissimo will refund the value of the returned item by bank transfer within 7 working days from the date of receipt and review of the product in the company’s office.

The transport costs of the replaced or returned product are at the expense of the customer.

General terms

These general terms and conditions govern the relationship between Gallery Katerina Ltd., hereinafter referred to as “Merchant”, on the one hand, and Users of websites and services located on the website https://artissimobg.com, hereinafter referred to as users , from another.

Gallery Katerina EOOD is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 204938099 address Veliko Tarnovo, 42 Ivan Vazov Str., Email address artissimobg@gmail.com, phone 00359 877 37 50 63

Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services).

This document contains information about the activities of Gallery Katerina EOOD and the general conditions for using the services provided by Gallery Katerina EOOD, regulating the relations between us and each of our users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for concluding the contract between the User and the Merchant.

By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.

Definitions

For the purposes of these general terms and conditions, the following terms shall be understood as follows:

Website – https://artissimobg.com and all its subpages.

Consumer – any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.

General Terms and Conditions – these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, contract waiver and exchange forms and any other legally relevant information available on the Site.

Personal data – information about an individual that reveals his physical, psychological, mental, family, economic, cultural or social identity.

Commodity – movable tangible property, except for the items sold in case of compulsory execution or through other measures by bodies authorized by law, as well as items abandoned or confiscated in favor of the state, announced for sale by state bodies.

Contract of sale – a contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their object both goods and services.

Services provided

On the Site the Users have the opportunity to conclude contracts for purchase and sale of the goods offered by the Merchant.
Order

Users use the interface of the website to enter into contracts with the Merchant for the goods offered.
2.1. The contract for purchase and sale of goods is considered concluded from the moment of confirmation of the order by the Merchant

2.2. In the absence of stock of a product, the Merchant reserves the right to refuse the order.

2.3. After selecting one or more goods offered on the Merchant’s website, the User must add them to his list of goods for purchase.

2.4. It is necessary for the User to provide data for the delivery and to choose a method and time of payment of the price, after which to confirm the order through the interface of the site.

2.5. When placing an order, the User receives an e-mail confirmation that his order has been accepted.

The Merchant has the right to refuse to enter into a contract with an incorrect User.
3.1. The Merchant has the right to treat the User as incorrect in cases when:

there is non-compliance by the User with the General Terms and Conditions;
an incorrect, arrogant or rude attitude towards the representatives of the Merchant has been established;
systematic abuses by the User against the Merchant have been established.

Prices

The prices of the offered goods are those indicated on the Merchant’s website at the time of placing an order, except in cases of obvious error.
4.1. The prices of the goods include VAT, in the cases where its charging is envisaged.

The Merchant reserves the right to change at any time and without notice the prices of goods offered on the site, and such changes will not affect orders already placed.
The Merchant may provide discounts for the goods offered on the site in accordance with Bulgarian law and rules set by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts can be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).
6.1. Different types of discounts cannot be combined when ordering and purchasing the same product.

Payment

When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount applied to the product and only the amount actually paid is refundable.
The user can pay the price of the ordered goods using one of the options listed on the website. Payment is possible on the Site by the following methods:
Cash on Delivery
debit / credit card and the PayPal system
If the User chooses the option of delivery by courier and cash on delivery, he must pay the price of the ordered items together with the price of delivery to the courier upon receipt of the goods.
If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and / or fees of such third party.
The Merchant shall not be liable if a payment method involving a third party payment service provider is not available or otherwise does not function for reasons that cannot be attributed to the Merchant’s fault.
Withdrawal from the contract and replacement

The User has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the User or a third party.
In order to exercise his right under this clause, the User must unambiguously notify the Merchant of his decision to withdraw from the contract, individualizing the goods he wishes to return, by providing all details of the order and delivery, including but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.
The User is obliged to return the goods at his own expense together with the receipt and invoice, if any, by handing them over to the Merchant or to an authorized person of the latter, within 14 days from the date on which the User has exercised his right of withdrawal. from the contract.
Upon return, the goods must be in their original packaging, without traces of use or distortion of the commercial appearance.
The trader has the right to postpone the refund until the goods are returned or until proof is provided that the goods have been sent back, whichever occurs first.
In case the User does not fulfill his obligation to return the goods without notifying the Merchant of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement to exercise withdrawal from the contract.
When in connection with the performance of the contract the Merchant has incurred costs and the User withdraws from the contract, the Merchant has the right to withhold the relevant amount for the incurred costs or to demand their payment.
The Merchant refunds to the User the price paid by him for the returned goods.

Warranties and complaints

The consumer has the right to claim for any discrepancy of the goods or services with the agreed / ordered, when after delivery, discrepancies are found with the sales contract.
The trader is not responsible for the natural wear and tear of the goods.
Any non-conformity of the consumer goods with the contract of sale which occurs within 6 months after the delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proved that the non-conformity is due to the nature of the goods or the nature of the goods. the discrepancy.
The consumer may not contest the conformity of the consumer product with the contract for its sale when:
at the time of concluding the contract he knew or could not have been unaware of the non-compliance;
the non-compliance is due to materials provided by the user.
The consumer has the right to file a claim for the product or service, regardless of whether the manufacturer or trader has provided a commercial guarantee for the product or service.
When the satisfaction of the claim is made by replacing the goods with another, corresponding to the agreed, the Merchant will retain the consumer’s original warranty conditions.
Upon filing a complaint, the consumer may claim a refund of the amount paid, to replace the goods with another, corresponding to the agreed or to deduct from the price.
The complaint is submitted orally on the phone number indicated by the Merchant or in writing via the specified email, by mail or submitted to the address of the company.
When filing a complaint, the user indicates the subject of the complaint, his preferred way to satisfy the complaint, respectively the amount of the claimed amount, and address, telephone and contact email.
When filing a complaint, the consumer must also attach the documents on which the claim is based, namely:
receipt or invoice;
protocols, acts or other documents establishing the non-conformity of the goods with the agreed;
other documents establishing the claim on the grounds and amount.
The complaint of a consumer product can be filed up to two years from the delivery of the product, but not later than two months from the establishment of the non-compliance with the agreed.
The period ceases to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.
If the Merchant has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for filing the claim under para. 1, the claim may be filed until the expiration of the term of the commercial guarantee.
Filing a complaint is not an obstacle to filing a claim.
The trader maintains a register of claims. A document is sent to the User on the e-mail specified by him, in which the number of the claim from the register and the type of the goods are indicated.
When the Merchant satisfies the claim, it issues an act to that effect, which is drawn up in two copies, and obligatorily provides one copy to the User.
In case of a justified complaint, the Merchant shall bring the goods in compliance with the sales contract within one month from the filing of the complaint by the User.
39.1. If the goods are not repaired after the expiration of the term under the previous paragraph, the Consumer has the right to cancel the contract and be reimbursed the amount paid or to request a reduction in the price of consumer goods under Art. 114 of the CPA.

39.2. Bringing the consumer goods in accordance with the sales contract is free of charge for the User. It does not owe costs for the shipment of consumer goods or for materials and labor related to its repair, and does not suffer significant inconveniences.

In case of non-compliance of the consumer goods with the sales contract and when the User is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
cancellation of the contract and refund of the amount paid by him
Price Reduction.
The consumer may not claim a refund or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer’s complaint.
The trader is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when after satisfying three complaints of the consumer by repairing the same product, within the warranty period, there is a subsequent occurrence of non-compliance of the goods with the contract of sale.
The consumer may not claim cancellation of the contract if the non-conformity of the consumer goods with the contract is insignificant.

Intellectual Property

The intellectual property rights over all materials and resources located on the Merchant’s website are subject to protection under the Copyright and Related Rights Act, belong to the Merchant or to the respective person who has transferred the right to use the Merchant, and cannot be used in violation of applicable law.
When copying or reproducing information outside the permissible, as well as any other violation of intellectual property rights over the resources of the Merchant, the Merchant has the right to claim compensation for direct and indirect damages in full.
Except as expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the Merchant’s website.
The Merchant undertakes to take due care to provide the User with the opportunity for normal access to the provided services.
The trader reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
Termination and cancellation of the contract

The trader has the right at its discretion, without giving notice to terminate the contract unilaterally, if it finds that the services provided are used in violation of these general conditions, the legislation of the Republic of Bulgaria and generally accepted moral norms.
Except in the cases provided for in these General Terms and Conditions, the contract between the parties is terminated upon termination of the Merchant’s activity or termination of the maintenance of its website.
In addition to the above cases, either party may terminate this Agreement by giving one week’s notice to the other Party in the event of failure to perform its obligations under the Agreement.
The written form of the contract is considered complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in or selected by the User or marking in a field (check box) on the website, etc. similar in so far as the statement is technically recorded in a way that allows it to be reproduced.
Rescue clause

The Parties declare that in the event that any of the clauses of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice.
Modification of the general conditions

The Merchant undertakes to notify the Users of any change in these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.
When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without stating a reason and without paying compensation or penalty. In order to exercise this right, the User must notify the Merchant within one month of receiving the notice under the previous article.
In case the User does not exercise his right to withdraw from the contract in accordance with the procedure set forth in these general terms and conditions, it is considered that the change is accepted by the User without objections.
Applicable law

The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not settled by these General Terms and Conditions.

Best wishes.
Artissimo gallery